Effective data exchange between carriers, suppliers, 3PL warehouses, and customs officials is essential in the fast-moving world of freight forwarding. However, EDI (Electronic Data Interchange) constraints are a problem for many businesses, leading to operational inefficiencies, delays, and manual errors.

Automating data sharing with trading partners was proving to be a substantial barrier for a mid-sized freight forwarder. Growth and customer satisfaction were impeded by their outdated EDI processes, which resulted in invoice inconsistencies, stock management problems, and order processing delays.

The Challenge

Despite employing CargoWise for core logistics, the company’s EDI operations were disconnected and out of date. The business had trouble with:

Invoice & Order Processing Delays

Manual invoice matching often resulted in billing errors and delayed payments, affecting cash flow. Order processing was slow, as price validation and warehouse allocations had to be done manually.

Disconnected Trading Partners

Suppliers, 3PLs, and customs agencies used different EDI standards, making seamless integration difficult. Freight orders, customs clearances, and invoicing lacked real-time synchronization, causing shipment delays.

Lack of Real-Time Visibility

Operations teams had to cross-check data across multiple platforms, leading to inconsistencies and inefficiencies. Customers and trading partners often lacked timely updates on shipment status, inventory levels, and pricing changes.

Scalability Concerns

As shipment volumes increased, manual processing of EDI transactions became an obstacle.

The business needed a flexible, adaptable CargoWise integration solution to handle expansion without incurring extra IT costs. Which led to increased costs, shipment delays, and dissatisfied customers. The business required a quick, easy, and fully automated EDI integration.

The Solution

IntegrationGo provided a fully managed EDI service that smoothly connected CargoWise with the company’s trading partners. The solution addressed:

Fully Managed EDI Integration

  • Automated data flow between CargoWise and suppliers, 3PLs, and customs authorities.
  • Standardized EDI formats to eliminate compatibility issues with trading partners.
  • End-to-end automation of order processing, invoicing, and inventory management.

Smart Invoice & Order Processing

  • Price Validation & Adjustment: The system automatically verified pricing from retailers, reducing invoice discrepancies.
  • Automated Acceptance: Orders were auto-approved based on real-time stock availability.
  • Batch Auto-Assignment: Orders were automatically assigned FIFO batches, eliminating manual intervention.

Seamless Partner Connectivity

  • IntegrationGo’s pre-configured EDI adapters enabled rapid onboarding of new trading partners.
  • Customs documentation and shipment data were auto-synced, reducing clearance delays.
  • Warehouse allocation automation where orders were routed to the nearest warehouse for faster fulfillment.

Real-Time Shipment Visibility

  • Customers gained instant updates on order status, pricing changes, and stock levels.
  • Custom dashboards provided real-time analytics on EDI transactions.
  • Risk-free scalability, that is, the system scaled effortlessly with increased transaction volumes.

With IntegrationGo, the company eliminated manual work, ensured seamless communication with trading partners, and significantly improved operational efficiency.

The Result

Within just three months, IntegrationGo’s EDI integration revolutionized the company’s operations.

The company significantly decreased manual processing by automating order approvals and invoice matching with IntegrationGo’s fully managed EDI integration, freeing up its administrative personnel to work on more strategic projects. 

Faster shipment approvals and fewer delays were made possible by real-time EDI integration, which greatly accelerated order processing and customs clearance. The company also cut costs by eliminating penalties from invoice discrepancies and late customs filings, ensuring smoother financial operations. 

Additionally, real-time visibility across the supply chain allowed customers and suppliers to receive instant updates, improving communication and coordination. Most importantly, the company smoothly onboarded five new 3PL partners within weeks, demonstrating the scalability of IntegrationGo’s solution without IT delays or costly system modifications.

Conclusion

Improper EDI processes can affect customer satisfaction, raise expenses, and slow down operations. These difficulties were resolved by IntegrationGo’s completely managed EDI solution, which made it possible for smooth automation, instantaneous data transmission, and simple scalability. The business is now set for expansion because of increased productivity, lower expenses, and quicker shipping processing.

Is your freight forwarding company struggling with EDI integration? Contact IntegrationGo today and simplify your EDI integration with CargoWise.