Traditional EDI solutions frequently become a barrier in a logistics environment where success is determined by speed, accuracy, and visibility. A major freight forwarding company was failing to keep up with modern connectivity expectations due to outdated data exchange protocols. Manual workarounds, delayed integrations with trading partners, and inconsistencies in message formats all contributed to delays, miscommunications, and consumer unhappiness.

The organization required a modern, adaptable API connection solution that could support both existing EDI procedures and modernize data sharing with partners, suppliers, and customers. At that point, they looked to IntegrationGo.

The Challenge:

Although the freight forwarder company’s old systems could handle some EDI transactions, they were not flexible enough to adapt to changing partner needs. Among the problems they encountered were:

  • Disparate integration standards: Trading partners used a variety of formats, EDI, XML, JSON, making data exchange difficult and unreliable.
  • Limited connectivity options: There was no API available to support newer partners who required modern, real-time data syncing.
  • High IT overhead: Every new integration required custom development and manual configuration.
  • Poor customer experience: Clients had no self-service options and often waited hours or days for updates on orders or shipments.

The company needed a centralized, scalable solution, one that could modernize their backend while still supporting legacy requirements.

The Solution: 

IntegrationGo deployed a comprehensive API integration strategy tailored specifically for the company’s operational environment.

API Enablement for Legacy Systems

IntegrationGo connected the client’s existing system to the IntegrationGo API Gateway, instantly translating data between formats and enabling seamless communication with trading partners.

The solution acted as a universal translator, allowing the company to receive and send messages in EDI, XML, or JSON, regardless of the partner’s format.

Custom API Development

Whenever the company lacked APIs, IntegrationGo developed customized APIs that opened secure endpoints for shipment status, invoicing, and purchase orders.

These APIs were designed for plug-and-play integrations with suppliers and customers, reducing dependency on legacy systems.

Self-Service and Real-Time Exchange

Partners and clients could now access order details, upload shipment documents, and track delivery statuses in real time, without needing to wait for manual updates.

API calls enabled real-time event notifications, dramatically improving visibility and responsiveness.

Scalable, Secure, and Maintained by Experts

The company utilized IntegrationGo’s pre-configured and customized API framework, ensuring security and consistency across all connections.

All API connections were fully managed and monitored by IntegrationGo’s team, eliminating IT burden and supporting scalability as their partner network grew.

The Result: 

After partnering with IntegrationGo, the company transformed its fragmented data exchange process into a unified, API-based architecture.

  • Accelerated partner onboarding—New suppliers were connected in days, not weeks.
  • Dramatically reduced manual work—Customer service requests for shipment updates dropped significantly due to real-time tracking access.
  • Improved customer experience—Clients now enjoyed instant visibility and control through self-service portals.

Scalable architecture, the company confidently expanded into new markets and onboarded digital-based partners without custom development.

Client Review

“IntegrationGo has completely changed the way we connect with our partners. What used to take weeks now takes days, and the visibility we offer our customers today is night and day compared to before. We finally feel modern.”

— Nehan Mhynos, Director.

Conclusion

The company’s transition serves as evidence that freight forwarders seeking to safeguard their operations must implement API integration solutions. Whether it’s facilitating real-time data interchange, simplifying IT, or enhancing customer satisfaction, IntegrationGo produces results that go beyond technology to produce business outcomes.

Get in touch with end-to-end integration solutions right now to find out how our completely managed, scalable, and quick API integration solutions may advance your operations.