In a global market where every minute counts, logistics companies can’t afford data silos. A leading freight forwarder with offices in the U.S., Europe, and Latin America was struggling to manage its finance and operations across multiple platforms.

  • SAP was their enterprise backbone, handling accounting and procurement.
  • Magaya TMS supported regional operations in Latin America.
  • CargoWise was required by their global partners and customers for compliance and visibility.

The challenge? These three platforms worked in isolation. Finance, operations, and customer service teams lived in separate worlds until IntegrationGo stepped in with a fully managed integration that changed everything.

The Challenge

The forwarder faced roadblocks on three fronts:

Financial Disconnect (SAP vs CargoWise)

  • Invoices raised in CargoWise never matched with SAP until manually reconciled.
  • Accounts Payable (AP) and Accounts Receivable (AR) were delayed, impacting cash flow.

Operational Silos (Magaya vs CargoWise)

  • Shipments created in Magaya had to be duplicated in CargoWise.
  • Errors in container numbers and schedules caused disputes with partners.

Customer Experience

  • Shippers complained about inconsistent updates.
  • Customer service spent hours cross-checking Magaya and CargoWise before answering basic queries.

The CEO summarized it best:

“We had three powerful systems, but instead of making us stronger, they slowed us down.”

The Solution

IntegrationGo designed a multi-layer framework that connected CargoWise and SAP integration, and Magaya into one ecosystem.

CargoWise ↔ SAP

  • Automated AR, AP, invoices, and journal entries flowed directly into SAP.
  • Real-time syncing reduced end-of-month reconciliation from 7 days to 1 day.

CargoWise ↔ Magaya

  • Shipments created in Magaya automatically appeared in CargoWise.
  • Status milestones like “Loaded on Vessel” and “Arrived POD” synced across both systems.
  • Customers saw consistent updates, no matter which system they accessed.

Compliance & Scalability

  • Configured to meet global EDI standards for overseas partners.
  • Built a scalable integration layer that could support customs, 3PL warehouses, and banking systems in the future.

The Results

The transformation was not just technical, it was business-critical.

Finance Impact

98% faster reconciliation between CargoWise and SAP.

Cash flow improved, with invoices settled 3–4 days earlier.

Operations Impact

65% less manual entry due to Magaya–CargoWise shipment sync.

Error rates in shipment data dropped by 90%.

Customer Impact

Service response time is cut in half.

Customer complaints about visibility reduced by 45%.

Real-time updates built stronger trust with global partners.

Instead of firefighting, the client proactively rerouted cargo, retained customer trust, and even won new contracts while competitors struggled.

Client Review

“IntegrationGo didn’t just integrate our systems, they connected our business. For the first time, finance, operations, and customer service are working from the same playbook. We’ve saved time, reduced errors, and strengthened customer trust. It’s the kind of change that sets us apart in a competitive market.”

— Chief Operating Officer, Global Freight Forwarder

Conclusion

This success story highlights the reality of modern logistics: no single platform can do it all. Companies rely on ERP (SAP), TMS (Magaya), and global systems (CargoWise). But without integration, these systems become silos that slow growth.

With IntegrationGo’s fully managed, end-to-end integration services, this forwarder transformed disconnected platforms into a unified ecosystem, streamlining finance, empowering operations, and delighting customers.